Refund and cancellation policy
Effective: [Effective date]
We want you to be happy with your decision. This policy explains when a refund is possible. [Draft terms below: confirm every number before going live.]
Programs (Seed, Tree, Banyan)
You may cancel within [7] days of payment for a full refund, provided you have not attended more than [one] live session or received mentor review of a chapter.
After that, fees are not refundable, but you may move to a later batch once at no cost.
Book Pack and Ready Manuscript Pack
Full refund within [7] days if less than [10%] of the pack's credits have been used. After that, or once files for print have been delivered, no refund is possible.
Credit top-ups
Unused top-up credits can be refunded within [7] days of purchase. Credits already used are not refundable.
Printed copies
Orders for printed copies can be cancelled for a full refund until printing starts. If copies arrive damaged or with a printing defect, send photos within [7] days of delivery and we will replace them free.
How refunds are paid
Write to [support email] or WhatsApp [support phone / WhatsApp] with your registered number and payment reference. Approved refunds are returned to the original payment method within [5–7] working days.
Failed or double payments
If money was deducted but your order was not confirmed, or you were charged twice, it is refunded in full, usually automatically within [5–7] working days.